We have been alerted to an issue where users who have mail clients on Apple devices are likely to encounter an SSL Certificate Trust Warning when connect to our mail servers using an aliased name such as `mail.youdomain.com`. This may be preventing you from connecting our mail servers to send/receive emails.
This issue should only be affecting users who have not yet been migrated to our new hosting platform and are on the old Bronze, Silver and Gold hosting plans.
The easiest fix is to change your email settings as follows :-
Go in to the email account settings and under under the ‘Advanced’ section, switch off SSL for incoming server and set its server port to ‘143’ and under the ‘Outgoing server’ section switch off SSL for the outgoing server and set its server port to ‘25’ .
Alternatively, you can re add the email account and re add the exception to the SSL Certificate via Keychain.
We believe that this has been caused by our provider renewing the SSL certificate on their servers and Apple devices are querying the new SSL certifcate. Once you have made one of the changes above your issue will be resolved.
Kind regards,
The Push Logic team
Affecting : Nickel, Tungsten, Cobalt, Platinum, Iridium and VPS Email services
Between 00:01 and 01:00 on Tuesday 12th February we will be performing upgrades to our core network. As always, we aim to keep downtime to a minimal but a small interruption is expected as traffic re-routes to the new design. We will update this status page as soon as the work has been completed and we ask that customers consider services "At Risk" for the duration of this maintenance window. We apologise for any inconvenience caused by this work.
Kind regards,
The Push Logic team
We are aware than some websites on Bronze, Silver and Gold hosting plans may be experiencing intermittent loading issues this morning.
We are currently experiencing some network connectivity issues in one of the data centres we use. Their most senior networks team are currently investigating this as a top priority, and we will update you here again as soon as possible. Apologies for any inconvenience caused.
We appreciate your patience, kind regards.
The Push Logic team 9.11am
Update - Work to resolve this issue is ongoing and fixes and changes to network routing are being rolled out currently, we will update this page again as soon as we have any more to report.
We'll provide further updates as soon as possible.
The Push Logic team 9.33am
Update - Whilst the datacentre team work on the issue we are seeing some websites loading again although there may still be intermittent loading errors until the problem is fully resolved. Although we haven't been informed as the the exact cause of the problem, we suspect that it is due to a major outage of one or more internet connections or a denial of service attack against the datacentre, both of which are impossible to predict and difficult to resolve quickly. We know that it is being dealt with at the highest level and it will be resolved as quickly as possible.
Please check back here for further updates, kind regards.
The Push Logic team 10.10am
Update - We are seeing more websites returning to normal functionality as the issues at the datacentre are being resolved. As soon as we are notified that everything has been resolved fully we will update this notice.
We apologise for the disruption this morning and appreciate your patience. Kind regards.
The Push Logic team 11.02am
Update - We have been informed that although some services have returned to normal there are still intermittent connectivity issues to some website/email services. This has been attributed to the failure of a piece of equipment which is being replaced at the moment.
We will update this notice when there is further information, kind regards.
The Push Logic team 13.38pm
Update - The latest update from the datacentre is that some hosting accounts may still be affected by intermittent connectivity issues and that they are still working on replacing some hardware. This is frustratingly out of our own control at this point and is the latest information we have. We know that there are many other people also being affected by this issue so the datacentre is working on this furiously to fix the problem. We are looking at our contingency services and are putting some plans together that we will notify customers about in due course. We apologise profusely to any of our customers who are still affected and we will keep monitoring the situation and report back as soon as we have news.
Kind regards,
The Push Logic team 16.15pm
Update - We have just had the following information back from the data centre.
"We’ve identified an internal network issue is the cause of the service disruption. We are working to isolate the issue. This is strictly an internal network issue and has not impacted customer data."
We are still hoping for a full resolution at any moment although we will be releasing another statement in the morning.
Kind regards,
The Push Logic team 10.40pm
Update - Problem finally resolved
We have been notified that the problem at the datacentre has finally been resolved and everything should be back to normal which appears to be the case from what we can see at the moment, If you are still experiencing any of the issues as of earlier today please let us know by creating or updating a support ticket at https://www.pushlogic.co.uk/service-centre/
We hope to find out more about what happened tomorrow and we will be contacting affected customers but until then we are sorry for the disruption and appreciate you patience today.
Thanks,
The Push Logic team 11.50pm
07:28AM We are currently experiencing some network connectivity issues in our data centre. Our most senior networks team is currently investigating this as a top priority, and we will update you here again as soon as possible. Apologies for any inconvenience caused.
09:41AM Our engineers have identified the root cause of the issue and we are working on a resolution. We would like to apologise for any inconvenience caused.
11:13AM The issue is being fixed and any services such as Bronze, Silver and Gold hosting along with email services should stabilise. We thank you for your patience over the last couple of hours. We will post a notification when the issue has been completely resolved
1:50M All our services are expected to be back to normal, if you are still experiencing any problems with your website or email services please raise a ticket in our customer service centre so we can take a look for you. We appreciate your patience this morning.
Kind regards,
The Push Logic Team
Monitoring has detected that there are currently intermittent issues accessing some websites on our VPS platform.
19:15 We have contacted the data centre and they are looking into the problems immediately.
Updates :-
19:20 We are currently investigating packet loss parts of our network.
19:27 Incident status: Identified The issue has been identified and a fix is being implemented.
19:46 All sites seem to be stable now we will await confirmation from the data centre to confirm the fix has been implemented successfully.
19:54 We have been notified that the issue has been fixed and the team at the data centre will continue to monitor this accordingly. We appreciate your patience and apologise for any disruption caused over the last half an hour or so.
We apologise but some services are experiencing occasional connectivity issues meaning some email services and some websites on Bronze, Silver or Gold plans may be experiencing issues.
Websites on VPS plans are not affected.
Information form the data centre :-
12:09 - We are currently experiencing a temporary issue with some services. Some customers may not be able to login to their accounts. We expect to have them back to normal operation soon, and apologise for any inconvenience caused.
13:38 - The connectivity issues have been caused by a fault in networking services and our networking team is currently working on the problem to resolve it and restore connectivity to our services. We will update this as soon as further information becomes available.
13.53 - This has now been resolved.
20/9/2018 11:11 We have just had a notification that some VPS hosted websites are having intermittent issues.
The datacentre has informed us that they are investigating packet loss on parts of the network.
We hope this won't last long and things should be back to normal shortly.
Kind regards,
The Pushlogic Team
20/9/2018 11:34 We have been notified that the problem has been identified and resolved. All websites appear to be functioning as expected.
We apologise for any inconvenience. If you have any further problems, please raise a support request.
Kind regards,
The Pushlogic Team
20/9/2018 13:54 We are still noticing the occasional disruption of connectivity to some websites.
The datacentre is aware of this and report that is it a intermittent network routing issue which they are working on.
We apologise for any inconvenience and expect things to get back to normal soon.
Kind regards,
The Pushlogic Team
20/9/2018 14:44 Services seem to have stabilised at the moment and will continue to be monitored.
We will update this once we know the problem has been fully resolved.
Kind regards,
The Pushlogic Team
20/9/2018 15:04 There still seems to be an occasional break in service for a small number of sites.
We will update this notice when we have further news.
Apologies and thank you for your continued patience.
Kind regards,
The Pushlogic Team
20/9/2018 16:01 The datacentre has informed us that they believe the issue has now finally been resolved
They report that the connectivity issues were caused by a huge DDOS attack from North Asia which has now been nullified. Unfortunatley as it was an attack from numerous, changing sources it took a while to block. This type of attack usually aims to flood systems with requests so they become overloaded and cannot serve data in the normal way. All service providers get targeted in this way occasionally. We are confident that no systems were breached during this event and that all servers and data are secure and in tact.
More info on DDOS attacks can be seen here https://en.wikipedia.org/wiki/Denial-of-service_attack
We appreciate your patience and look forward to everything being back to how it should be!
Kind regards,
The Pushlogic Team
20/9/2018 11:00 Services subjected to another DDOS attack
The datacentre appears to have just been subjected to another attack which may have disrupted some services temporarily. The attack has been repelled and services are back to normal again.
The situation will continue to be monitored and the datacentre will take whatever action it can against these attacks as soon as it can.
Kind regards,
The Pushlogic Team
20/9/2018 15:51 Service stable
Things seem to have stabilised again and the attacks seem to have subsided. The datacentre will continue to monitor the situation and will take action if and when any further attacks happen.
Once again we thank you for your understanding and rest assured the team will be on standby should anything further happen.
Best regards,
The Pushlogic Team
15/1/2018 10.32am
Our monitoring system has detected that there is an issue with this server and it is not serving the websites as normal.
Please be assured we are investigating this immediatley and aim to get this back and working as soon as possible.
We will update this page with any new information. We appreciate your patience.
Kind regards,
The Pushlogic team.
15/1/2018 10:55am
We have just had feedbackk from the datacentre and they report :-
We are currently experiencing networking problems which may result in some VPS servers not showing as accessible and services becoming unreachable.
Network engineers are currently working to resolve this, and connectivity should return once we've located and resolved the problem.
We expect that the VPS itself is fine and there should be no data loss or corruption. We will upodate this page with more news as it becomes available.
Kind regards,
The Pushlogic team.
15/1/2018 11:12am
Our monitoring system has just informed us that the VPS hosting server is back on line and all websites are being served as expected. We will continue monitoring the situation to make sure everything is fully resolved.
If you experience any further issues please let us know. We thank you for your patience and apologise for any inconvenience.
Kind regards,
The Pushlogic team.
We are receiving reports from customers regarding network connectivity issues to our Data Centre. We have informed our networks team and they are currently investigating this problem.
Most of the reports that we've had so far are coming in from Sky and Zen customers. We will keep you updated with more information.
- 13:00 - We have recieved reports of Abnormal server performance on one of our mail servers.
- 15:25 - Currently some users on our mail system are unabe able to login to mailboxes. This is intentional whilst work is being carried out on the server - it will not impact the receiving of emails.
- 17:15 - Users are currently unable to login to Mailboxes on this server while work is being carried out by our System Administration Team. There is a large mail queue on this server and it is still accepting messages for delivery which should be available once logins are restored.
- Update - 21/02/2017 - 20:32
Users are still unable to login to Mailboxes on this server while work is being carried out by our System Administration Team. The mail queue has been reduced significantly on this server however further work is still being carried out, this sever is still accepting messages for delivery which should be available once logins are restored. We apologise for any inconvenience caused.
Further updates will be made available as we have more information on this issue.
We apologise for the inconvenience caused as a result of this problem.
Update @ 22/2/2017 11:52 GMT
Logging in to mailboxes should now be possible however we've had to limit the number of concurrent connections to prevent the server being placed under a high load. This may result in your login being denied on some attempts, please do not simply keep retrying, give it some time between attempts.
As the server settles we'll increase the number of possible connections and we're continuing to live migrate mailboxes to new servers, this should result in no further interruption to service.
Update @ 22/2/2017 16:20 GMT
We are increasing the number of available IMAP and POP connections further to allow more users to login to Mailboxes on this server. Migrations of Mailboxes that are being performed to other servers is underway and is around 50% complete. As these migrations continue we will be able to increase the number of available connections for IMAP and POP.
We appreciate your patience and apologise for the disruption caused.
Update @ Feb 22, 18:57 GMT
Customers should now be able to connect to Mailboxes with much better success than earlier in the day.
Update @ Feb 23, 00:08 GMT
The 'load' on the mailserver looks good at present, and looking at the logs customers are able to successfully login to mailboxes. Some may experience timeouts but should be fine after a few retries. The mail queue is at normal or expected levels.
Update @ Feb 23, 10:42 GMT
We can confirm migrations have been completed now. Mail logins should be working normally and there should be no further issues. If you're still experiencing any problems please let us know.
We have been made aware that a handful of customers may have experienced slow email delivery this afternoon.
The information we currently have is :-
We are currently having adverse performance on this server, and are investigating the causes.
During this time there may be issues logging into some mailboxes, and some mail delivery may be delayed.
We expect to have it back to normal operation soon, and apologise for any inconvenience caused.
Please bear with us whilst this is investigated,
Kind regards,
The Push Logic Team
Monitoring has detected that there are some performance issues accessing some websites and email services.
We are currently investigating this but we suspect there is a network related issue at the server datacentre which are causing these intermittant performance issues.
Please bear with us and we will provide further information as available.
Many thanks,
The Push Logic Team
*** Update @ 10:42 ***
We are still investigating this but it looks like normal service has been resumed, we hope to confirm this shortly.
Many thanks,
The Push Logic Team
*** Update @ 10:42 ***
To confirm all services should be back to normal now, if you are experiencing any further issues please callour help desk or raise a ticket within the Push Logic servic centre.
Many thanks,
The Push Logic Team
We are currently having adverse performance on these servers, and are investigating the causes.
We expect to have them back to normal operation soon, and apologise for any inconvenience caused.
We have identified an issue where some customers are having difficulty connecting to their email mailboxes or receiving emails.
We are currently investigating the problem and will post more information here as soon as we receive it.
Kind regards,
The Push Logic Team
Update @ 16:54
We have had issues with one particular server, mail114 which may have affected a small number of customers.
The issue has now been resolved, the mail queue needs to clear which should take around an hour then all the issues should reside.
You will still receive emails at this time, they will just be delayed in the delivery to yourselves.
Thanks for your patience
We are currently seeing connectivity issues to sites hosted on our shared platform. Our System Administration team are currently working on this and we expect to have normal service resumed shortly.
We apologise for the inconvenience caused.
Update: 13:15 - A number of websites are currently showing a 503 error. We are working on this issue with the highest priority and will provide further updates here as we have them.
Update: 13:45 - We are seeing issues with our Premium Hosting Platform related to this problem.
Our Administration Team are continuing to work on this problem and further updates will be provided here shortly.
Update: 14:15 - Our System Administration Team have identified that a number of SharedDB servers have failed connectivity. This is causing issues with database driven websites and we are working to resolve this.
Additionally, some customers may see problems accessing Webmail and the hosting Control Panel.
Update @ 14:30
Some customer websites are currently not working. Our system engineers have identified the problem and are working on rectifying the issue.
The team have restored service to some sites and are working to complete for the remaining sites, we expect all sites to be fully online and operational by the end of the working day. All websites will return to normal working status, no content has been lost.
We will keep this status page updated with further information.
We are very sorry for the downtime and thank you for your patience and understanding.
Update @ 15.37
System administrators are still working on bringing the remaining websites back online, please bear with us...
Update @ 16.30
The restoration of services is still ongoing, websites are coming back online although in no particular order, your patience is greatly appreciated and we apologise for the disruption. As mentioned earlier, once this has been resolved everything should be back to normal and no information will have been lost.
Update @ 18:30
Site restorations are still ongoing and are taking longer than expected. We will provide ongoing updates as we have them through the evening. Sites should gradually start coming back on-line while this work is taking place, however, this process is ongoing due to the amount of data involved. We are also continuing to see performance issues with Webmail and FTP connectivity while this problem is ongoing.
Update @ 20:13
Website restorations are ongoing and we are seeing more sites come back on-line. Our Webmail system has also been restored and is now fully back on-line
Update @ 23:00
The majority of websites are now back up and running altought there are still a few with issues. This is caused because of a connectivity issue between our Web Servers, NAS Drives and Database servers. Our System Administrators are restoring connectivity but this is taking longer than anticipated as additional work is required (such as NAS data synchronisation). We are working on the restoration of sites and services with the highest priority and as work continues we are seeing more sites restored. Once again we apologise to those who are still affected and we appreciate your patience.
Update @ 23:10
23:10: The majority of the hosting platform is now available, and we are working on the final cluster which we expect to have back on-line shortly.
Update @ 00:21
All services are now back online. We will be rebooting some servers that may result in short periods of inaccessibility for a small subset of sites. In the unlikely event that you are still having issue with your website please raise a ticket within the Pushlogic service centre or email support@pushlogic.co.uk. We will publish a report on this outage once all of the facts are ascertained. We thank you for your patience and apologise for the inconvience caused for some people over the last few hours.
Update @ 09:30
As mentioned above, everything should be back to normal now. We sincerely apologise for this outage and we should be back to the excellent and dependable service we usually try to provide. If you are still experiencing any issues with your website please let us know by emailing support@pushlogic.co.uk or raising a ticket at https://www.pushlogic.co.uk/service-centre/
Many thanks,
The Pushlogic Team
